Terms and Conditions

 

Shipping

Free deliveries in Malta within 24 hours 

We offer free tracked shipping to Europe

We ship all orders by courier service. Once you have placed your order, we aim to deliver it within 4 working days.

Returns

We hope you will be delighted with your goods, but if you are not, we will refund or exchange the garment for you provided the garment is unworn, in its original condition and returned within 14 days of receipt.

Please email us on customer@bellacashmere.mt to advise us you are returning the garment and if you would like a refund or exchange for another garment – then simply post your items back to us. Please consider insuring your shipment, as we can not be held responsible for items lost in transit.

We will send you an email once we receive the returned garment and aim to process your return within 2 business days of receipt.

In the case of an exchange, if the garment is in stock we will dispatch it within 2 business days of receiving the returned garment. If we do not have it in stock, but it will be arriving into stock shortly, we will notify you and you can decide whether you wish to wait or receive a refund. If there is a difference in price between the returned garment and the garment you wish to exchange for, we will contact you to organise for payment.

Please note you are responsible for all postage costs incurred when returning an item.

All refunds are processed by the same method that you paid us.

Faulty Goods

All garments are checked by us before preparing your order for packing.

In the unlikely event that the garment is faulty on arrival, incorrect or damaged in transit, please notify us immediately on receipt of goods.
We will refund you the cost of the return postage. If we are unable to provide you with a replacement, we will refund your cost of the item.


Any returns should be posted directly to:

Bella Cashmere
Customer care
26 Triq Gherirn tal-wied
Mosta, MST2743
Malta