Terms and Conditions of Wholesale Purchases
To order wholesale please contact us directly on: [email protected]
Summary
- Minimum first order is €400 ex. VAT
- Minimum reorder value is €200 ex. VAT
- Customers will be required to pay on a pro-forma basis
Payment can be made by credit card, debit card or BACS payment.
All goods remain the property of Bella Cashmere until paid for in full.
Vat
VAT will be charged at current rates for all orders to Malta
For EU Customers: your VAT number will be required or VAT will be charged.
Minimum Order Vat
Minimum trade order for first order only is €400 (ex VAT) for legitimate trade customers.
There is a minimum order of two per item..
Our minimum reorder quantity is two per item.
Dispatch
We will endeavour to dispatch your order within 48 hours, unless requested otherwise and agreed
Shipping
MAINLAND SHIPPING
ORDERS UNDER :
Shipping costs between
ORDERS OVER €400
Shipping is free of charge
All orders will be shipped via
SPECIAL DELIVERY
- Next Day Special Delivery (Guaranteed by 12pm) is available.
- Orders must be placed before 12pm Monday-Friday for same day dispatch and will incur a shipping cost of ????
EU & WORLDWIDE SHIPPING
Shipping outside of the UK will be quoted once orders have been placed.
Back Orders
If you choose to split your order to delay some of the product arriving, then the standard shipping charges will be applied for each order.
If we have to put some items on back order as we are awaiting the stock, then we will cover the extra shipping charges involved with this.
Faults of shortfall
Notification of shortfall goods is required within 3 days of delivery.
You will be sent replacements where possible or a credit will be applied to your account.
Returns
FAULTY ITEMS
We do our very best to ensure that all of our goods are perfect, however occasionally there may be a fault. If you should find a faulty item in your order then we would be happy to issue a replacement or credit note. Bella Cashmere will not accept returned items that have been damaged through misuse, neglect or accident.
RETURNING A PURCHASE
If, upon delivery, you notice that any of the products in your order are faulty, damaged or you are not 100% satisfied with your purchase, please follow the steps below:
- Notify us as soon as possible after receiving the goods by email [email protected]
- We can only accept items that are returned within 6 months of their delivered date.
All products to be returned must be with their original packaging and be in an unworn condition. We will not refund goods that have been worn, or not in their original packaging or show obvious signs of abuse.
Cashmere
Our cashmere is handmade in Nepal. It is super soft, but please note that it is a natural fibre and can pill when touched.
We cannot accept returns of cashmere that has become pilled.
Packaging
We have select packaging , detail of which can be sent to you on request: [email protected]
- Luxury Gift Carrier Bags (unbranded) – Cashmere, Ponchos and Wraps
- Acid Free Tissue
- Luxury Gift Boxes (unbranded)